Solutions · Hotels & Resorts
Stop losing 4-star reviews to bad TV.
Guest-facing branded apps on any TV, cast from any phone, with concierge and room-service baked in.
The pain
- 01 Ancient in-room STBs that break weekly and cost four figures to replace
- 02 Guests unable to log in to their own streaming accounts
- 03 Lost Tripadvisor points to outdated entertainment
The outcome
- Branded in-room app with the property logo as the channel guide hero
- Guest-provisioned sign-on for Netflix, Prime, Disney+ that clears on checkout
- Upsell module: spa, dining, concierge as channel entries
Modules included
Property PortalGuest AppPMS IntegrationContentAnalytics
FAQ
Hospitality questions we hear most.
What does NexusHub provide for hotels and resorts?
NexusHub gives hotel groups a branded in-room app on every TV plus a guest-facing companion app for phones and tablets. Guests sign in with their own streaming accounts (Netflix, Prime, Disney+) which automatically clear at checkout. Concierge, dining, and spa upsells appear as native channel entries.
Does NexusHub work with our PMS?
Yes. NexusHub integrates with major property management systems including Opera, Mews, and Cloudbeds. Guest check-in, room move, and checkout events automatically provision and de-provision guest sessions across all in-room screens.
How long to deploy across a hotel property?
Typical full-property rollout (300-500 rooms): 5 weeks. Hardware (existing TVs or low-cost Apple TV / Fire Stick units) is replaced in batches of 50-100 rooms over weekends with zero check-in disruption.
Does this replace our existing in-room cable contract?
Yes. The NexusHub content pack covers all the cable channels guests expect (news, sports, entertainment, regional language) plus on-demand content. Most properties cut their existing cable contract entirely and save 30-60% on monthly entertainment costs.
Can each property in our group customize the experience?
Yes. Each property in a group gets its own branding, language defaults, spa/dining upsell modules, and content overrides — managed centrally from the operator console.